Do I have to pay any custom duties?

No way! That’s on us. If in the unlikely event that your parcel is held by customs and you are notified you have to pay additional customs duties, we will 100% fully reimburse the costs. All you need to do is request a formal invoice once you have paid, and submit a copy to our customer services team so that we can sort out your reimbursement.


Our one exception: Please note that we do not refund Brazilian customs duties or taxes. Due to the nature of Brazilian Trade Regulations, all customers in Brazil are fully responsible for any customs duties or taxes incurred.